Terms of Service

These Terms of Service ("Terms") govern access to and use of OnTheBus websites, admin consoles, and mobile applications (the "Service"). By accessing or using the Service, you agree to these Terms. If you are accepting on behalf of a school or organisation, you confirm you have authority to bind that organisation.

1. The Service

OnTheBus provides tools for school transport operations, including fleet visibility, driver/conductor trip workflows, student boarding manifests, NFC-assisted check-in, and parent notifications. Features may vary by plan, school configuration, and region.

2. Accounts and eligibility

• School accounts are provisioned for authorised school or platform administrators
• Driver, conductor, and parent access is granted through the school that enrolls users
• You must provide accurate information and keep login credentials and OTP codes secure
• You must be legally able to use the Service in your jurisdiction

3. Acceptable use

You agree not to:

• Misuse location, boarding, or alert features in a way that endangers students or staff
• Attempt to access another school's data or bypass security or tenant controls
• Reverse engineer, scrape, or disrupt the Service except as allowed by law
• Upload unlawful, harmful, or infringing content
• Use the Service to send spam or non-transport promotional messaging

4. School responsibilities

Schools using OnTheBus are responsible for:

• Obtaining any required consents from parents/guardians for tracking and alerts
• Keeping student, guardian, route, and staff records accurate
• Configuring alert templates and operational policies appropriately
• Ensuring drivers and conductors are trained on safe use of the Driver app
• Complying with education, child-protection, and data-protection laws that apply to them

5. Mobile apps, location, and notifications

• The Driver app may collect precise location during trips, including background location while a trip is active, which is required for core tracking and proximity alerts
• Parent alerts may be delivered by push notification and/or SMS
• SMS delivery depends on carrier and third-party gateway availability; we do not guarantee delivery timing in all network conditions

6. Fees and subscriptions

Paid school plans are billed according to the commercial terms agreed with OnTheBus (for example per-campus fees and usage-based messaging). Unpaid accounts may be suspended. Demo environments are temporary and may be deleted after expiry.

7. Intellectual property

OnTheBus and its licensors own the Service, branding, and software. Schools retain rights in the data they submit. You receive a limited, non-exclusive, non-transferable right to use the Service during an active subscription or authorised demo.

8. Third-party services

The Service may rely on third parties such as cloud hosting, maps, SMS gateways, and app stores. Those services have their own terms. We are not responsible for outages or acts outside our reasonable control.

9. Disclaimers

The Service is provided on an "as is" and "as available" basis. While OnTheBus is designed to improve transport visibility and communication, it is not a substitute for professional drivers, school safeguarding procedures, or emergency services. To the fullest extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement.

10. Limitation of liability

To the fullest extent permitted by law, OnTheBus and its suppliers will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill. Our aggregate liability for claims relating to the Service is limited to the fees paid by the relevant school to OnTheBus for the Service in the three months before the claim (or, for free/demo use, KES 0).

11. Suspension and termination

We may suspend or terminate access for breach of these Terms, non-payment, legal risk, or misuse. Schools may stop using the Service according to their commercial agreement. Account and data deletion requests are handled as described in our Privacy Policy and Delete account page.

12. Changes

We may update these Terms by posting a revised version on this page. Material changes will update the "Last updated" date. Continued use after changes constitutes acceptance of the revised Terms.

13. Governing law

These Terms are governed by the laws of Kenya, without regard to conflict-of-law rules. Courts in Kenya have exclusive jurisdiction, except where mandatory local consumer law provides otherwise.

14. Contact

Questions about these Terms: support@onthebus.app