Delete your OnTheBus account

OnTheBus accounts for parents, drivers, and conductors are created and managed through the school that uses our platform. Because student transport records belong to the school relationship, the fastest and most accurate way to remove your account is to contact your school first.

1. Request deletion through your school (recommended)

1. Contact your school's transport office or school administrator.
2. Ask them to remove your parent, driver, or conductor profile from OnTheBus and to stop alerts to your phone number.
3. If you are a parent, ask them to update or remove guardian details linked to your child(ren) as appropriate.

School admins can deactivate or remove staff/parent records from the OnTheBus admin console for their school. Once removed, you should no longer receive trip alerts for that school, and your login should stop working after their change takes effect.

2. If your school does not respond

Email us at support@onthebus.app with:

• Full name
• Phone number used in the Parent or Driver app
• School name
• Whether you are a parent, driver, conductor, or school admin
• A clear request to delete your account and associated personal data

We will verify the request and work with the school tenant record to delete or anonymise your personal data. We aim to complete verified deletion requests within 30 days, unless a longer period is required by law or to resolve an open safety/billing matter.

3. What gets deleted

• Your app login / OTP phone association for that school where applicable
• Parent or staff profile contact details tied to your account
• Push tokens and notification preferences linked to your device account

4. What may be retained

• Aggregated or anonymised operational metrics that no longer identify you
• Limited records we must keep for legal, security, fraud-prevention, or accounting reasons
• Student transport history that the school is legally required to retain (managed under the school's retention duties). Where possible, your personal identifiers are removed or replaced

5. Demo accounts

Temporary demo school environments expire automatically and are purged after the demo period. You may still email support if you want confirmation that a demo phone number was removed sooner.

6. Related policies

See our Privacy Policy for how we collect and use data, and our Terms of Service for general use of the platform.